The reason I get so many referrals, and repeat customers is my quality of service, and the rules I live by:

• Keep the number of current projects to a minimal.
  
• Never promise what I cannot deliver
  
• Strive to exceed the proposed scope and requirements of all projects

When working on a project, I care about what the client is going to think about the work, my company and myself. As referrals are my primary source of advertising, I need to have happy clients, and this is what I strive for.